Barrett’s Technology Solutions Awarded Best Of Houzz 2018

Barrett’s Technology Solutions Awarded Best Of Houzz 2018

Barrett’s Technology Solutions of Naperville, IL Awarded Best Of Houzz 2018   Over 40 Million Monthly Unique Users Nominated Best Home Building, Remodeling and Design Professionals in North America and Around the World   January 18, 2018 – Barrett’s Technology Solutions of Naperville, IL has won “Best of Customer Service” on Houzz®, the leading platform for home remodeling and design. The 51-year old technology integration firm was chosen by the more than 40 million monthly unique users that comprise the Houzz community from among more than one million active home building, remodeling and design industry professionals. The Best Of Houzz is awarded annually in three categories: Design, Customer Service and Photography. Design award winners’ work was the most popular among the more than 40 million monthly users on Houzz. Customer Service honors are based on several factors, including the number and quality of client reviews a professional received in 2017. Architecture and interior design photographers whose images were most popular are recognized with the Photography award. A “Best Of Houzz 2018” badge will appear on winners’ profiles, as a sign of their commitment to excellence. These badges help homeowners identify popular and top-rated home professionals in every metro area on Houzz. “We are honored to have been presented with this award now three years in a row” said Joe Barrett – President of Barrett’s Technology Solutions. “Providing an exception experience for our clients is our highest priority and we are grateful to have our efforts recognized by Houzz.” “The Houzz community selected a phenomenal group of Best of Houzz 2018 award winners, so this year’s recipients should be very...
Barrett’s Technology Solutions Awarded Best of Houzz 2017

Barrett’s Technology Solutions Awarded Best of Houzz 2017

Barrett’s Technology Solutions of Naperville, IL Awarded Best of Houzz 2017   Over 40 Million Monthly Unique Users Nominated Best Home Building, Remodeling and Design Professionals in North America and Around the World   Naperville, IL, USA, January 17, 2017 – Barrett’s Technology Solutions of Naperville has won “Best of Service” on Houzz®, the leading platform for home remodeling and design. The 50-year old technology integration firm was chosen by the more than 40 million monthly unique users that comprise the Houzz community from among more than one million active home building, remodeling and design industry professionals. The Best of Houzz is awarded annually in three categories: Design, Customer Service and Photography. Design award winners’ work was the most popular among the more than 40 million monthly users on Houzz. Customer Service honors are based on several factors, including the number and quality of client reviews a professional received in 2016. Architecture and interior design photographers whose images were most popular are recognized with the Photography award. A “Best of Houzz 2017” badge will appear on winners’ profiles, as a sign of their commitment to excellence. These badges help homeowners identify popular and top-rated home professionals in every metro area on Houzz. We take great pride in building lifelong relationships with our valued customers” said Joe Barrett – President of Barrett’s Technology Solutions.” This award from Houzz validates the efforts our team makes to provide exceptional customer service to each and every client who puts their trust in us. “We’re so pleased to award Best of Houzz 2017 to this incredible group of talented and customer-focused professionals, including Barrett’s Technology Solutions,” said Liza...

BEYOND THE SALE

Anyone can sell you something. Anyone can make the promise that by shopping with them you are going to get the best service available. But if you have ever bought any type of home theater technology you’ve probably realized that a lot of companies do not follow through with those promises. So what makes Barretts Home Theater Chicago different? Maybe the best thing to do isn’t to just say that we have great service. Maybe the best way to explain it is by describing what happens after the transaction is complete. As you read this article, our project management team is reviewing jobs in the Barretts Home Theater Chicago “Project Management Locker Room.” They’re drawing up the best game plan for getting our projects done efficiently, effectively, and with enough quality to make your system the envy of the neighborhood. In this project game plan the project management team is coordinating a range of variables. Some of these include: The availability and delivery of product. Skill-sets of our custom audio video installation team best suited for the job. Third party contractors either hired by us or our clients. System design documents to ensure that things not only go smoothly when the install begins, but to accurately document the phases or your project so we can service it in the future. That last point is one of the most important things we can provide our clients. A good company can take care of you when your system is being installed. A great company takes care of you as long as that system is in your home. One way Barretts Home Theater...

ATTENTION TWEETER CUSTOMERS

Do not be dismayed that Tweeter has disappeared from the Chicago land market. Why? Because Barrett’s Home Theater Chicago has hired two of the finest sales consultants Tweeter had to offer. This dynamic duo has the knowledge and resources to convert the lost souls abandoned by their favorite audio and video store into valued Barrett’s clients. Joe Barrett, president of Barrett’s Home Theater, has a philosophy about hiring new staff: hire outside the box and everyone benefits. Even with his 30 years in the business, Joe acknowledges the fact that these new employees understand and utilize technologies in ways he never dreamed of. He values the perspectives of ex Tweeter employees, David Kochanowski and Sam LaGuidice and realizes that their insights to retail and custom installation will teach him many valuable lessons. Sam LaGuidice believes branding and personalized customer service, especially with the follow-through, is the difference between Barrett’s Home Theater and Tweeter. Sam states, “After working at Tweeter for eight years, I realized in my six months at Barrett’s Home Theater Chicago that I have the resources at my disposal to provide the best customer service. And these resources are far superior for custom installation projects then they were at my former employer.” He goes on to talk about the support staff. “The project managers, John Cook and Adam Natali are part of the sales support team and I can honestly say that I can provide the customer a better sales experience and custom installation follow-through at Barrett’s Home Theater because of John and Adam’s practices.” David Kochanowski could not agree more with Sam and his assessment of...

CUSTOMER SERVICE WITH A SMILE

Ross DiGiacomo When was the last time you walked into a retail store and were greeted warmly?  The one store that always comes to my mind is Nordstroms. Every salesperson there shoots me a genuine smile and positive energy while giving me the space I need to browse in the department of my choice. This energy is not limited to the department I am in, but extends throughout my whole shopping experience. We at Barrett’s Home Theater in Chicago like to think of a customer’s shopping experience with that same positive energy. This begins from the moment a customer walks into our store and meets with a sales consultant. It’s there when we begin a project and our operations staff takes over, and continues when the sales consultant calls to ensure you are happy and satisfied with all aspects of your shopping experience. Adam Natali, Project Manager of the custom installation department, takes the word “satisfied” very seriously. “My duty is to manage a job from the point a system proposal is accepted, all the way to the completion and beyond. I believe the words ‘satisfied’ and ‘beyond’ are critical, because customer service doesn’t end with the delivery and installation of goods.” Natali goes on to state; “Regarding customer service, I think the most important reason we are better than our competitors is that we not only promise great customer service, but we deliver it. When I deal with the customer service department at other companies it often feels like the person I’m working with is trying to find any excuse possible as to why they can’t help me....

SURVIVAL OF THE FITTEST

Who would have ever thought Circuit City would be closing 155 stores and filed Chapter 11/Bankruptcy and withdrawing from 55 markets while Tweeter is liquidating 104 stores? That possibility resonated with me and for good reason; my experience one Saturday morning this summer of walking into a noisy, sensory overloaded audio video store with so many selections I became dizzy; opting instead to find solitude in the ladies room. Only after a few deep Yoga breathes did I return to the sales floor, only to be approached by a teenager who looked like he just rolled out of bed without having his breakfast of champions. Even if those employees who were smart enough to have eaten their breakfast, the same ones who stand to lose their jobs very soon, only knew that the corporations who employed them relied on a passive approach to doing business. In fact, these companies were sleeping at the wheel. They failed to tackle new challenges while evolving to meet the needs and wants of their perspective markets. In fact, the evolution of retail electronics has changed so dramatically over the years; custom showrooms are the wave of the future. Gone are the TV only stores, survived only by companies who choose to adopt a full service approach to retail by integrating numerous technologies and custom installation and design options to meet the lifestyle of individual customers. And it is this reason, that has keep Barrett’s Home Theater, Chicago the confident choice separating us from the competitors. According to Brian Perreault, General Manager of Barrett’s Home Theater, “The customer coming to our stores wants to...